The first step in getting started is to complete an Initial Inquiry Form. Once we receive that form, we will contact each party to complete the Intake Process.
All parties interested in services must first complete the Intake Session before visits can begin.
Each party completes the Intake session individually to determine the appropriateness, frequency, timing, and scheduling of the visits or exchanges. The administrative staff will do all the scheduling of the visits based on what time is available on the program’s schedule, and input from all parties.
FEES FOR SERVICES MUST BE PAID IN ADVANCE BY DEBIT OR CREDIT CARDS.
MISSED APPOINTMENTS OR APPOINTMENTS CANCELED WITH LESS THAN 24 HOUR NOTICE ARE NON-REFUNDABLE.
A signed court order/minute entry must be received in our office specifically appointing Legacy Family Services as the agency for services. We must know who is responsible for the fees.
If there is no court order or the court does not designate Legacy Family Services as the service provider and clearly stipulate fee responsibility, then BOTH PARTIES must sign a letter of agreement to our agency in addition to the initial paperwork and intake fees. The letter of agreement must state that the parties agree to use our agency for services and what services they are requesting. It must also state that the parties agree to abide by our rules and regulations. The letter should designate who is primarily responsible for service fees.
Currently, visits occur seven days a week.
Administrative hours are from 9:00 to 5:00 Monday through Friday.
Call Legacy Family Services TODAY at 877-508-4748
to schedule an intake session if you have not done so already.
Please have the following as part of your intake:
Copy of order of protection (If applicable)
Current Drivers License or State ID (Custodial and Non-Custodial
Signed Court Order/Minute Entry (If applicable)
Photos of all clients, including children
Fee Schedule: (Sliding Scale Fees Available Upon Request for Qualified Clients)
FEES FOR ALL SERVICES MUST BE PAID IN ADVANCE. INVOICES ARE SENT ON SUNDAYS AND PAYMENTS MUST BE MADE BY SATURDAY TO ENSURE THAT SERVICES FOR THE FOLLOWING WEEK WILL OCCUR
Unless specific arrangements are noted in the court order or the parents have a specific agreement in place, the visiting supervised party will be solely responsible for supervision fees.
Your invoice will be emailed to you at the email address given during enrollment.
You can pay online.
We accept the following forms of payment: Debit or Credit Card
Intake Fee ....................$35 (per parent/guardian)
Supervised Visits: (2 hour minimum) ............$50 per hour (an additional $10 per hour if child(ren) need to be transported by the monitor)
(offsite) are conducted with both the child and non-custodial parent in a public place such as libraries, amusement parks, restaurants, museums, and shopping malls, etc.
Visits must take place at appropriate places that can be fully monitored. These visits must also occur at places that the monitor will feel comfortable in supervising. The location must also be agreed upon by both parties unless a particular location is documented in the court order.
If there is some type of entrance fee, you are responsible for the entrance fee for the monitor as well.
Monitored Exchanges (If availability Allows) ...............................................$50 per exchange
Mileage is included, but limited to no more than 30 miles one way (This is in relation to transporting of child(ren). Time starts at pickup location to visit location and visit location back to drop-off).
We monitor the telephone/video conversations between the child and the non-custodial parent to ensure nothing inappropriate is being discussed…………………$50 per hour.
(Must be pre-approved by court) (1 hour minimum)
Visitation Cancellation/No Shows/Early End Time:
Scheduled visits that are not cancelled within 24 hours, no shows or visits that end before scheduled time are non-refundable. Make-up visits will still be charged the normal rate if not cancelled within 24 hours.
If required notice is given, you will receive a credit toward the next visit.
Christmas Eve, Christmas, New Year’s Eve, New Year’s Day, Easter, July 4th and Thanksgiving will be double the Normal rate.
Copy of visitation reports will be given upon a written request by the parent or attorney request and will be made available electronically within 3-5 business days at no extra cost. If reports are needed for each session, please make note of this in the specified section on the intake packet.
Any reports that are requested after receiving the initial free electronic copies or that are requested to be mailed will be $20 per report.
If any supervisor is subpoenaed to court to testify, a $240 retainer must be paid 72 hours in advance of the court time and a fee of $60 per hour will be billed against that retainer. All hourly time and expenses will be deducted from that fee. The fee will cover all time spent either on travel time, court time, waiting time, etc. to the party issuing the subpoena. Any amount over that retainer fee will be billed and must be paid before next session.